HCL Technologies has signed a five-year managed services deal with TransGrid, a high voltage transmission network service provider for the state of New South Wales, Australia. As part of the five-year deal, HCL will create a transformation roadmap for TransGrid and provide outsourcing support for Service Desk Operations, Data Center Operations, Security, Disaster Recovery, End User Computing and Applications.
HCL will use its technical expertise and global experience to deliver operational excellence. HCL will also introduce its flagship employee engagement practices to establish a culture of innovation at TransGrid. In order to ensure delivery excellence, HCL will create a TransGrid Academy for cultural alignment and talent pool incubation.
The partnership will help TransGrid realize its vision of delivering excellence and support its mission of creating values by providing safe, reliable and efficient transmission services.